What to do in an water, gas or sewer emergency situation

In a plumbing emergency, immediately shut off the main water valve (usually near the meter or in the basement/garage) to stop flooding, turn off the electricity if water reaches outlets, and call a plumber. If a gas leak is suspected, evacuate immediately and call emergency services, do not operate switches, and do not try to turn off the gas yourself.

Emergency Water Instructions

  • Locate Main Shut-Off: Find the main valve, usually near the water meter, basement, or utility area.
  • Turn Off: Turn the valve clockwise or 90 degrees (for lever-style) until it stops.
  • Drain Pipes: Open the lowest faucets in the house to drain remaining water.
  • Water Heater: Turn off the gas/power to the water heater if it is leaking, then close the cold water supply valve to it.

This video shows you how to locate and use your home’s main water shut-off valve:

Emergency Gas Instructions (SMELL GAS/HISSING)

  • Evacuate: Get everyone out immediately, including pets.
  • No Ignition Sources: Do not turn on lights, use appliances, or use phones inside.
  • Shut Off (Only if Safe): Use a wrench to turn the valve on the meter 90 degrees to a perpendicular position.
  • Call 911: Call the gas company or 911 from outside the home.

Emergency Sewer/Drainage Instructions

  • Stop Water Usage: Immediately stop running water, showering, or using the washing machine to prevent more sewage from backing up.
  • Identify Backup: If toilets or floor drains bubble, it is a main sewer line clog.
  • Ventilate: Open windows to allow foul odors to escape.
  • Avoid Contamination: Do not walk through sewage, as it can contain bacteria. Clean and sanitize all affected areas thoroughly once fixed.
  • Do Not Use Drain Cleaners: Chemicals can damage pipes and may not fix the issue.

This video shows you how to locate and use your home’s main water shut-off valve:

Immediate Post-Emergency Actions

  • Call Professionals: Contact a licensed plumber for repairs.
  • Document Damage: Take photos for insurance purposes.
  • Ensure Safety: Do not turn on utilities until deemed safe by professionals.
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